Question 1

❄️ Why does NEVRA need to be refrigerated?

Accepted Answer

NEVRA is made fresh with no synthetic preservatives, fillers, or shelf-stable additives. Our skincare is cold-preserved to keep every nutrient active and effective. Just like your favorite juice or fresh food, our ingredients stay potent when chilled. NEVRA skincare is SKIN FOOD. Just like food for your body, NEVRA products will spoil outside of the refrigerator.

Question 2

📦 How does shipping work? Will my products arrive cold?

Accepted Answer

Yes. All NEVRA orders are shipped in insulated, eco-friendly packaging with frozen gel packs to maintain proper temperature. We only ship Monday-Wednesday to avoid weekend delays, and we recommend refrigerating your products immediately upon arrival.

Question 3

🧊 Can I freeze NEVRA products?

Accepted Answer

Yes! NEVRA products can be frozen for up to 12 months to preserve freshness. However, we recommend ordering on an as-needed basis to experience the full vibrancy of each formula. Creams, oils, and serums are best stored in the fridge (not frozen) to maintain their texture, absorption, and potency.

Question 4

⏳ How long do the products last?

Accepted Answer

When stored properly in your fridge, NEVRA products stay fresh for up to 2 months for the creams, 12+ months for oils, and 12+ months for soaps. Since they’re made without chemical preservatives, it’s important to keep them cold and use clean hands or tools when applying.

Question 5

🌿 Are your ingredients really all-natural?

Accepted Answer

Absolutely. Every NEVRA formula is handcrafted in small batches using recognizable, plant-based ingredients, many rooted in traditional Eastern medicine. If you can’t pronounce it, we don’t use it!

Question 6

✈️ Do you ship internationally?

Accepted Answer

Not yet, but we’re working on it! For now, NEVRA is available to ship within the U.S. only, using express or 2-day cold-protected delivery.

Question 7

💧 Is NEVRA suitable for sensitive skin?

Accepted Answer

Yes. Our formulas are designed to be gentle, soothing, and effective, especially for sensitive or reactive skin. Always check ingredient lists, and perform a patch test if you have allergies or sensitivities.

FRESH SKINCARE. SHIPPED COLD THROUGHOUT THE US.

NEVRA

Learn more about cold storage

FRESH IS MORE POWERFUL

NEVRA Formulas are made with living, active ingredients that are at their best when kept cold. Refrigeration helps preserve their potency, texture, and results. So your skin gets the freshest skincare and ingredients possible.

PRESERVE POTENCY

Cold temperatures help maintain the integrity of delicate, active ingredients

EXTENDS FRESHNESS

Refrigeration slows oxidation and helps keep formulas fresh longer

ENHANCES EXPERIENCE

A cool product feels soothing, calming, and refreshing on the skin.

MADE DIFFERENTLY

We formulate with fresh, nutrient dense ingredients, not heavy preservatives.

FRESH MADE

SHIPPED COLD

REFRIGERATE

USE & ENJOY

Formulated in small batches with high quality, active ingredients

Packed with insulated materials and ice packs to keep cold in trasnit.

Place your products in the fridge as soon as they arrive.

Enjoy fresher, more potent skincare every time you use it.

Frequently asked questions